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How ServiceNow uses LangSmith to get visibility into its customer success agents

How ServiceNow uses LangSmith to get visibility into its customer success agents

Authors: Ganesh Srinivasan (ServiceNow), Linda Ye (LangChain), and Jake Broekhuizen (LangChain) ServiceNow is a leading digital workflow platform that helps enterprises transform service management across
Case Studies 4 min read
Execute Code with Sandboxes for DeepAgents

Execute Code with Sandboxes for DeepAgents

By Vivek Trivedy Today we're excited to launch Sandboxes for DeepAgents, a new set of integrations that allow you to safely execute arbitrary
3 min read
Join LangChain at AWS re:Invent 2025

Join LangChain at AWS re:Invent 2025

If you're attending AWS re:Invent in Las Vegas this year and working on agent development, here's what we have planned:
2 min read
Why We Rebuilt LangChain’s Chatbot and What We Learned

Why We Rebuilt LangChain’s Chatbot and What We Learned

By Liam Bush Background Every successful platform needs reliable support, but we realized our own team was spending hours tracking down answers to technical questions.
13 min read
Introducing DeepAgents CLI

Introducing DeepAgents CLI

By Vivek Trivedy We're excited to introduce DeepAgents CLI for coding, research, and building agents with persistent memory. Now you can easily create
3 min read
Introducing LangSmith’s No Code Agent Builder

Introducing LangSmith’s No Code Agent Builder

By Brace Sproul and Sam Crowder Today, we’re expanding who can build agents beyond developers. While a lot of the highest volume, customer-facing agents
4 min read
Doubling down on DeepAgents

Doubling down on DeepAgents

Two months ago we wrote about Deep Agents - a term we coined for agents that are able to do complex, open ended tasks over
3 min read
Agent Frameworks, Runtimes, and Harnesses- oh my!

Agent Frameworks, Runtimes, and Harnesses- oh my!

There are few different open source packages we maintain: LangChain and LangGraph being the biggest ones, but DeepAgents being an increasingly popular one. I’ve
In the Loop 3 min read
Improve agent quality with Insights Agent and Multi-turn Evals, now in LangSmith

Improve agent quality with Insights Agent and Multi-turn Evals, now in LangSmith

LangSmith's new Insights Agent and Multi-turn Evals help you understand what your agents are doing in production and whether they're accomplishing user goals.
4 min read
LangChain and LangGraph Agent Frameworks Reach v1.0 Milestones

LangChain and LangGraph Agent Frameworks Reach v1.0 Milestones

By Sydney Runkle and the LangChain OSS team We're releasing LangChain 1.0 and LangGraph 1.0 — our first major versions of our
7 min read
LangChain raises $125M to build the platform for agent engineering

LangChain raises $125M to build the platform for agent engineering

We raised $125M at a $1.25B valuation to build the platform for agent engineering.
3 min read
Reflections on Three Years of Building LangChain

Reflections on Three Years of Building LangChain

by Harrison Chase Almost exactly 3 years ago, I pushed the first lines of code to langchain as an open source package. There was no
In the Loop 6 min read

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